The Comic Mint utilizes the United States Postal Service, UPS, and Fedex as our shipping partners.
Our orders are assessed a reasonable shipping fee designed to cover the cost to ship items and packaging materials.
On occasion we MAY be able to combine multiple orders and potentially issue a partial shipping refund, but this is NOT guaranteed and should not be counted on or expected.
All books purchased together will be shipped together. If you order a pre-order item with an in stock item, you will have to wait for the pre-order item to be in stock before you receive all items. This includes delays due to publishers or reprints on books.
We cannot help with damages or refunds on orders that have been already been received after 6 months or more.
Requests for combined orders and general questions should be sent to firstname.lastname@example.org along with order numbers to provide a faster and easier experience.
While we try to implement Tariff Codes to help with duties and taxes we cannot guaranteed you will not be charged duties and taxes for your items. Most orders will be sent USPS First Class International or FedEx Priority International.
Wrong Address/Change of Address:
When an order is placed on our site the address entered at the time of purchase is automatically saved into our system and downloaded into our shipping software. We do not touch the address unless specifically ask by the customer. If you enter the wrong address into our system and the order has already been shipped, you will need to pay any charges incurred for returned mail/changed address.
Please note: If you have moved, you MUST email us and let us know of the change so that we can update your current orders in our shipping software. We also ask that you change your address on your account, but please note that will only affect future orders, that will NOT change the shipping address on pre-existing orders, which must be done manually on our end.
While we do try our best to answer emails quickly we have had a high volume of emails and orders lately. Please allow 24-48 hours for a response from someone. The customer service representatives that assist you with any of your questions or concerns about your orders are also the people that help pull and pack the orders so response time may take a bit longer during this time period. We will try our best to get back to you sooner but it may take the allotted time frame. Please note that if you email on weekends it may take longer for a response as we are only available for short periods of time on weekends. Sometimes emails will be missed by mistake as we are human and unfortunately it happens. If you do not have a response after 48 hours please email again.
When emailing about orders please include order number, email, and/or name the product was ordered with. If you are emailing about damages please include pictures of the comic outside of the bags and boards with your first email. This will help expedite the process.
If your damages include books with certificates and you need replacements, you must send pictures of the book with the cover ripped off or torn in half. This helps protect the integrity of the print run. You will keep the certificates that came with the damaged books as those will be used for the new copies.
Most books will be sent in near mint condition ( 9.2 or better ). You must provide pictures of the damaged books outside of the bags and boards for review. If we deem that your book is near mint or better then we have the right to refuse your returns.