Shipping Policy and Customer Service
The Comic Mint utilizes the United States Postal Service, UPS, and Fedex as our shipping partners. We asses what the best shipping rates for your orders are at the time of shipping. Shipping increases will happen occasionally as the market place fluctuates and prices increase for us.
Our orders are assessed at a reasonable shipping fee designed to cover the cost to ship items and packaging materials.
On occasion we may be able to combine multiple orders and potentially issue a partial shipping refund, but this is not guaranteed and should not be counted on or expected. Even if orders are combined there is no guarantee there will be a shipping refund as the larger and heavier orders get the more they cost. If an order is combined the shipping cost may still be needed to cover the additional weight or box size fees.
All books purchased together will be shipped together. If you order a pre-order item with an in stock item, you will have to wait for the pre-order item to be in stock before you receive all items. This includes delays due to publishers or reprints on books.
We cannot help with damages or refunds on orders that have been already been received after 6 months or more. This includes lost packages, damages, or missing items.
While we try to implement Tariff Codes to help with duties and taxes we cannot guaranteed you will not be charged duties and taxes for your items. Most orders will be sent USPS First Class International or FedEx Priority International.
Once orders have reached customs it may take up to a month for them to process through. Each country is different and has different time frames for their customs checks.
Once the item has left the US there is nothing we can do to help. We cannot contact the postal service in the county the item is in. If you are trying to figure out where your package is or how long it will take once it has reached your country you will have to contact your local postal service for more information.
Wrong Address/Change of Address:
When an order is placed on our site the address entered at the time of purchase is automatically saved into our system and downloaded into our shipping software. We do not touch the address unless specifically ask by the customer. If you enter the wrong address into our system and the order has already been shipped, you will need to pay any charges incurred for returned mail/changed address.
Please note: If you have moved, you must email us and let us know of the change so that we can update your current orders in our shipping software. We also ask that you change your address on your account, but please note that will only affect future orders, that will not change the shipping address on pre-existing orders, which must be done manually on our end.
We cannot change the address after the package has been shipped. Please note that sometimes it can take up to 48 hours for packages to be scanned into the shipping software so even if you do not see the order as shipped it may have already been picked up by USPS, UPS, or FedEx, at which point we can no longer change the address or help further. If the package is returned we will let you know but you will incur an additional shipping charge. If the package is lost in transit because you did not inform us of your address change then we will not issue a refund or replacement for the order.
Lost or Stolen Packages:
If your item shows that is has been delivered but you have not yet received it please allow up to 3 days for the item to arrive to you. Most of the time the items are marked as delivered but still need more time to actually arrive to you. This has become a standard practice with USPS and FedEx unfortunately. If your item has not arrived to you after the allotted time frame then please contact USPS, UPS, or FedEx to issue a lost or stolen item claim. Once you have made the claim please inform us so we can figure out a solution from there. There is no guarantee we will be able to replace the missing item.
While we do try our best to answer emails quickly we have had a high volume of emails and orders lately. Please allow 24-48 hours for a response from someone. The customer service representatives that assist you with any of your questions or concerns about your orders are also the people that help pull and pack the orders so response time may take a bit longer during this time period. We will try our best to get back to you sooner but it may take the allotted time frame. Please note that if you email on weekends it may take longer for a response as we are only available for short periods of time on weekends. Sometimes emails will be missed by mistake as we are human and unfortunately it happens. If you do not have a response after 48 hours please email again.
When emailing about orders please include order number, email, and/or name the product was ordered with. If you are emailing about damages please include pictures of the comic outside of the bags and boards with your first email. This will help expedite the process.
If you believe you have damaged items and need a refund or replacement please refer to the cancelation/refund policy page before emailing us. https://thecomicmint.com/pages/order-cancellation-policy
Thank you for your understanding and business